You can track your order here: https://star-naming.com/apps/tracktor/track If you ordered the Plus Package (or upgraded to Plus), tracking becomes available…

You can track your order here: <a href="https://star-naming.com/apps/tracktor/track">https://star-naming.com/apps/tracktor/track</a> If you ordered the Plus Package (or upgraded to Plus), tracking becomes available once the parcel is handed to the carrier. If you ordered the Basic Package, there is no shipment &#x2014; delivery is your digital certificate.Related articles<ul><li>Shipping times &amp; carriers</li><li>Tracking shows no movement</li><li>Delivered but not received</li></ul>

How do I track my order?

We ship with FedEx and UPS, depending on destination. Shipping options and estimated delivery times are shown at checkout. For our main markets (carrier…

We ship with FedEx and UPS, depending on destination. Shipping options and estimated delivery times are shown at checkout. For our main markets (carrier transit times after dispatch):<ul><li>USA: FedEx Standard (3&#x2013;5 business days, free) / FedEx Express (1&#x2013;3 business days, $9.90)</li><li>Canada: UPS Standard (3&#x2013;5 business days, free) / UPS Express (1&#x2013;3 business days, $9.90)</li><li>United Kingdom: UPS Standard (3&#x2013;4 business days, free) / UPS Express (1&#x2013;2 business days, &#xA3;6.90)</li><li>Australia: UPS (4&#x2013;5 business days, free)</li><li>We also receive orders from many other countries &#x2014; options are displayed at checkout for your destination.</li></ul>Related articles<ul><li>Customs, duties &amp; import fees</li><li>How do I track my order?</li></ul>

Shipping times & carriers (USA, Canada, UK, Australia + others)

We cover duties and fees for our customers where possible. However, depending on the destination country, we can’t guarantee that local customs will never…

We cover duties and fees for our customers where possible. However, depending on the destination country, we can&#x2019;t guarantee that local customs will never request additional payment, documents, or confirmation from the recipient. If customs contacts you, please contact our support with the details (country + request + tracking number) and we&#x2019;ll help you quickly.Related articles<ul><li>Shipping times &amp; carriers</li><li>Tracking shows no movement</li></ul>

Customs, duties & import fees

It’s normal for tracking to update after the first carrier scan. Sometimes that scan happens later (especially during peak periods or cross‑border shipping).…

It&#x2019;s normal for tracking to update after the first carrier scan. Sometimes that scan happens later (especially during peak periods or cross&#x2011;border shipping). If there are no updates for an extended time, contact support with your order number and destination country and we&#x2019;ll guide you on the best next step.Related articles<ul><li>How do I track my order?</li><li>Shipping times &amp; carriers</li></ul>

Tracking shows no movement / “Label created”

Please check:<ul><li>mailbox / porch / safe place delivery location</li><li>neighbors / reception / building management</li><li>any carrier pickup points (if applicable)</li></ul>If it still doesn&#x2019;t turn up, contact support with your order number and tracking details so we can help.Related articles<ul><li>My package arrived damaged / something is missing</li><li>How do I track my order?</li></ul>

Tracking says “Delivered” but I didn’t receive anything

If your parcel has not shipped yet, an address change may be possible. Once it’s shipped (or already in transit), changes usually can’t be made reliably. If…

If your parcel has not shipped yet, an address change may be possible. Once it&#x2019;s shipped (or already in transit), changes usually can&#x2019;t be made reliably. If you need a change, contact support immediately with your order number and the full corrected address.Related articles<ul><li>How do I track my order?</li></ul>

Can I change my shipping address?

We’re sorry that happened — we’ll fix it quickly. Please contact support and include:

We&#x2019;re sorry that happened &#x2014; we&#x2019;ll fix it quickly. Please contact support and include:<ul><li>your order number</li><li>clear photos of the shipping box and the damaged item (if damaged)</li><li>a short description of what&#x2019;s missing or what arrived damaged</li></ul>Once we have this, we&#x2019;ll confirm the best solution (replacement shipment / resending missing items / case&#x2011;specific resolution).Related articles<ul><li>Tracking says &#x201C;Delivered&#x201D; but I didn&#x2019;t receive anything</li><li>Contact support</li></ul>

My package arrived damaged / something is missing

Whether you have questions about your order or need help choosing the perfect star – we’re happy to support you.

Star-Naming

Shipping times, carriers, tracking, customs/duties, and common delivery issues.

Shipping & Tracking

What is Star‑Naming.com?

What is the International Space Registry?

Does my registry entry expire? Are there subscriptions or ongoing fees?

Does naming a star change the scientific star name?

Getting Started

What’s included in the Basic Package?

What’s included in the Plus Package?

I only received a digital certificate — where is my physical gift set?