Whether you have questions about your order or need help choosing the perfect star – we’re happy to support you.

Star-Naming

We&#x2019;re sorry that happened &#x2014; we&#x2019;ll fix it quickly. Please contact support and include:<ul><li>your order number</li><li>clear photos of the shipping box and the damaged item (if damaged)</li><li>a short description of what&#x2019;s missing or what arrived damaged</li></ul>Once we have this, we&#x2019;ll confirm the best solution (replacement shipment / resending missing items / case&#x2011;specific resolution).Related articles<ul><li>Tracking says &#x201C;Delivered&#x201D; but I didn&#x2019;t receive anything</li><li>Contact support</li></ul>

We’re sorry that happened — we’ll fix it quickly. Please contact support and include:<ul><li>your order number</li><li>clear photos of the shipping box and the damaged item (if damaged)</li><li>a short description of what’s missing or what arrived damaged</li></ul>Once we have this, we’ll confirm the best solution (replacement shipment / resending missing items / case‑specific resolution).Related articles<ul><li>Tracking says “Delivered” but I didn’t receive anything</li><li>Contact support</li></ul>

My package arrived damaged / something is missing

Shipping & Tracking

What is Star‑Naming.com?

What is the International Space Registry?

Does my registry entry expire? Are there subscriptions or ongoing fees?

Does naming a star change the scientific star name?

Getting Started

What’s included in the Basic Package?

What’s included in the Plus Package?

I only received a digital certificate — where is my physical gift set?

Can I upgrade to Plus during checkout?

I ordered Basic — how do I upgrade to Plus later?

Packages & Upgrades

Where can I download my digital certificate?

I didn’t receive the certificate email — what should I do?

The download doesn’t work

I need help finding my order number

Downloads & Digital Certificate

How do I track my order?

Shipping times & carriers (USA, Canada, UK, Australia + others)

Customs, duties & import fees

Tracking shows no movement / “Label created”

Tracking says “Delivered” but I didn’t receive anything

Can I change my shipping address?

Where do I find my Registration Number?

I lost my Registration Number

How do I access the registry entry online?

My Registration Number doesn’t work

How do I find my star with the Universe Star Finder App?

I can’t find my star in the app

AR doesn’t work — what can I do?

Will my star be visible in the night sky?

Registry Access & Finding Your Star

Can I change the name/date/dedication after ordering?

I found a typo on my certificate — what should I do?

Personalization Changes

In what currency will I be charged?

Gift vouchers are in USD — can I pay in my currency?

I need an invoice / receipt

Discount code not working

Billing, Currency & Invoices

Can I cancel my order?

I accidentally placed a duplicate order — what now?

Cancellations, Refunds & Duplicate Orders

Corporate & B2B orders (bulk gifts, campaigns, branding)

Corporate & B2B

Contact support (fastest way)

Contact Support

My package arrived damaged / something is missingUpdated 2 months ago