Star‑Naming.com serves customers in the USA, Canada, Australia, the UK, and many other countries. Checkout can display and charge in your local currency…

Star&#x2011;Naming.com serves customers in the USA, Canada, Australia, the UK, and many other countries. Checkout can display and charge in your local currency depending on your location and payment method. You can also check and select your currency in the footer.Related articles<ul><li>Gift vouchers (USD) &#x2014; paying in local currency</li><li>I need an invoice / receipt</li></ul>

In what currency will I be charged?

Our digital gift vouchers are issued in USD. You can still pay in your local currency at checkout — the amount is converted automatically by the…

Our digital gift vouchers are issued in USD. You can still pay in your local currency at checkout &#x2014; the amount is converted automatically by the checkout/payment system.Related articles<ul><li>In what currency will I be charged?</li></ul>

Gift vouchers are in USD — can I pay in my currency?

No problem. Please contact support and include:

No problem. Please contact support and include:<ul><li>your order number (or the email used at checkout)</li><li>billing details (name/company name + address)</li><li>any tax/VAT requirements (if applicable in your country)</li></ul>We&#x2019;ll send you the invoice/receipt by email.Related articles<ul><li>Contact support</li></ul>

I need an invoice / receipt

Please double‑check spelling and remove spaces. Also note that discount codes typically cannot be combined. If it still fails, contact support and include a…

Please double&#x2011;check spelling and remove spaces. Also note that discount codes typically cannot be combined. If it still fails, contact support and include a screenshot of the checkout page and the code you tried.Related articles<ul><li>Contact support</li></ul>

Discount code not working

Whether you have questions about your order or need help choosing the perfect star – we’re happy to support you.

Star-Naming

Currency, gift vouchers, invoices/receipts, and discount code help.

Billing, Currency & Invoices

What is Star‑Naming.com?

What is the International Space Registry?

Does my registry entry expire? Are there subscriptions or ongoing fees?

Does naming a star change the scientific star name?

Getting Started

What’s included in the Basic Package?

What’s included in the Plus Package?

I only received a digital certificate — where is my physical gift set?

Can I upgrade to Plus during checkout?

I ordered Basic — how do I upgrade to Plus later?

Packages & Upgrades

Where can I download my digital certificate?

I didn’t receive the certificate email — what should I do?

The download doesn’t work

I need help finding my order number

Downloads & Digital Certificate

How do I track my order?

Shipping times & carriers (USA, Canada, UK, Australia + others)

Customs, duties & import fees

Tracking shows no movement / “Label created”

Tracking says “Delivered” but I didn’t receive anything

Can I change my shipping address?

My package arrived damaged / something is missing

Shipping & Tracking

Where do I find my Registration Number?

I lost my Registration Number

How do I access the registry entry online?

My Registration Number doesn’t work

How do I find my star with the Universe Star Finder App?

I can’t find my star in the app

AR doesn’t work — what can I do?

Will my star be visible in the night sky?

Registry Access & Finding Your Star

Can I change the name/date/dedication after ordering?

I found a typo on my certificate — what should I do?

Personalization Changes

Can I cancel my order?

I accidentally placed a duplicate order — what now?

Cancellations, Refunds & Duplicate Orders

Corporate & B2B orders (bulk gifts, campaigns, branding)

Corporate & B2B

Contact support (fastest way)

Contact Support