Whether you have questions about your order or need help choosing the perfect star – we’re happy to support you.

Star-Naming

AR typically requires camera and location permissions. Please try:<ul><li>enable camera and location permissions in your phone settings</li><li>update the app and restart your phone</li><li>ensure location services are enabled</li></ul>If it still doesn&#x2019;t work, contact support and include your device model and OS version so we can help more precisely.Related articles<ul><li>I can&#x2019;t find my star in the app</li></ul>

AR typically requires camera and location permissions. Please try:<ul><li>enable camera and location permissions in your phone settings</li><li>update the app and restart your phone</li><li>ensure location services are enabled</li></ul>If it still doesn’t work, contact support and include your device model and OS version so we can help more precisely.Related articles<ul><li>I can’t find my star in the app</li></ul>

AR doesn’t work — what can I do?

Registry Access & Finding Your Star

What is Star‑Naming.com?

What is the International Space Registry?

Does my registry entry expire? Are there subscriptions or ongoing fees?

Does naming a star change the scientific star name?

Getting Started

What’s included in the Basic Package?

What’s included in the Plus Package?

I only received a digital certificate — where is my physical gift set?

Can I upgrade to Plus during checkout?

I ordered Basic — how do I upgrade to Plus later?

Packages & Upgrades

Where can I download my digital certificate?

I didn’t receive the certificate email — what should I do?

The download doesn’t work

I need help finding my order number

Downloads & Digital Certificate

How do I track my order?

Shipping times & carriers (USA, Canada, UK, Australia + others)

Customs, duties & import fees

Tracking shows no movement / “Label created”

Tracking says “Delivered” but I didn’t receive anything

Can I change my shipping address?

My package arrived damaged / something is missing

Shipping & Tracking

Where do I find my Registration Number?

I lost my Registration Number

How do I access the registry entry online?

My Registration Number doesn’t work

How do I find my star with the Universe Star Finder App?

I can’t find my star in the app

Will my star be visible in the night sky?

Can I change the name/date/dedication after ordering?

I found a typo on my certificate — what should I do?

Personalization Changes

In what currency will I be charged?

Gift vouchers are in USD — can I pay in my currency?

I need an invoice / receipt

Discount code not working

Billing, Currency & Invoices

Can I cancel my order?

I accidentally placed a duplicate order — what now?

Cancellations, Refunds & Duplicate Orders

Corporate & B2B orders (bulk gifts, campaigns, branding)

Corporate & B2B

Contact support (fastest way)

Contact Support

AR doesn’t work — what can I do?Updated 2 months ago