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Star-Naming

We ship with FedEx and UPS, depending on destination. Shipping options and estimated delivery times are shown at checkout. For our main markets (carrier transit times after dispatch):<ul><li>USA: FedEx Standard (3&#x2013;5 business days, free) / FedEx Express (1&#x2013;3 business days, $9.90)</li><li>Canada: UPS Standard (3&#x2013;5 business days, free) / UPS Express (1&#x2013;3 business days, $9.90)</li><li>United Kingdom: UPS Standard (3&#x2013;4 business days, free) / UPS Express (1&#x2013;2 business days, &#xA3;6.90)</li><li>Australia: UPS (4&#x2013;5 business days, free)</li><li>We also receive orders from many other countries &#x2014; options are displayed at checkout for your destination.</li></ul>Related articles<ul><li>Customs, duties &amp; import fees</li><li>How do I track my order?</li></ul>

We ship with FedEx and UPS, depending on destination. Shipping options and estimated delivery times are shown at checkout. For our main markets (carrier transit times after dispatch):<ul><li>USA: FedEx Standard (3–5 business days, free) / FedEx Express (1–3 business</li></ul>days, $9.90)<ul><li>Canada: UPS Standard (3–5 business days, free) / UPS Express (1–3 business</li></ul>days, $9.90)<ul><li>United Kingdom: UPS Standard (3–4 business days, free) / UPS Express (1–2</li></ul>business days, £6.90)<ul><li>Australia: UPS (4–5 business days, free)</li><li>We also receive orders from many other countries — options are displayed at</li></ul>checkout for your destination.Related articles<ul><li>Customs, duties &amp; import fees</li><li>How do I track my order?</li></ul>

Shipping times & carriers (USA, Canada, UK, Australia + others)

Shipping & Tracking

What is Star‑Naming.com?

What is the International Space Registry?

Does my registry entry expire? Are there subscriptions or ongoing fees?

Does naming a star change the scientific star name?

Getting Started

What’s included in the Basic Package?

What’s included in the Plus Package?

I only received a digital certificate — where is my physical gift set?

Can I upgrade to Plus during checkout?

I ordered Basic — how do I upgrade to Plus later?

Packages & Upgrades

Where can I download my digital certificate?

I didn’t receive the certificate email — what should I do?

The download doesn’t work

I need help finding my order number

Downloads & Digital Certificate

How do I track my order?

Customs, duties & import fees

Tracking shows no movement / “Label created”

Tracking says “Delivered” but I didn’t receive anything

Can I change my shipping address?

My package arrived damaged / something is missing

Where do I find my Registration Number?

I lost my Registration Number

How do I access the registry entry online?

My Registration Number doesn’t work

How do I find my star with the Universe Star Finder App?

I can’t find my star in the app

AR doesn’t work — what can I do?

Will my star be visible in the night sky?

Registry Access & Finding Your Star

Can I change the name/date/dedication after ordering?

I found a typo on my certificate — what should I do?

Personalization Changes

In what currency will I be charged?

Gift vouchers are in USD — can I pay in my currency?

I need an invoice / receipt

Discount code not working

Billing, Currency & Invoices

Can I cancel my order?

I accidentally placed a duplicate order — what now?

Cancellations, Refunds & Duplicate Orders

Corporate & B2B orders (bulk gifts, campaigns, branding)

Corporate & B2B

Contact support (fastest way)

Contact Support

Shipping times & carriers (USA, Canada, UK, Australia + others)Updated 2 months ago