Whether you have questions about your order or need help choosing the perfect star – we’re happy to support you.

Star-Naming

We cover duties and fees for our customers where possible. However, depending on the destination country, we can&#x2019;t guarantee that local customs will never request additional payment, documents, or confirmation from the recipient. If customs contacts you, please contact our support with the details (country + request + tracking number) and we&#x2019;ll help you quickly.Related articles<ul><li>Shipping times &amp; carriers</li><li>Tracking shows no movement</li></ul>

We cover duties and fees for our customers where possible. However, depending on the destination country, we can’t guarantee that local customs will never request additional payment, documents, or confirmation from the recipient. If customs contacts you, please contact our support with the details (country + request + tracking number) and we’ll help you quickly.Related articles<ul><li>Shipping times &amp; carriers</li><li>Tracking shows no movement</li></ul>

Customs, duties & import fees

Shipping & Tracking

What is Star‑Naming.com?

What is the International Space Registry?

Does my registry entry expire? Are there subscriptions or ongoing fees?

Does naming a star change the scientific star name?

Getting Started

What’s included in the Basic Package?

What’s included in the Plus Package?

I only received a digital certificate — where is my physical gift set?

Can I upgrade to Plus during checkout?

I ordered Basic — how do I upgrade to Plus later?

Packages & Upgrades

Where can I download my digital certificate?

I didn’t receive the certificate email — what should I do?

The download doesn’t work

I need help finding my order number

Downloads & Digital Certificate

How do I track my order?

Shipping times & carriers (USA, Canada, UK, Australia + others)

Tracking shows no movement / “Label created”

Tracking says “Delivered” but I didn’t receive anything

Can I change my shipping address?

My package arrived damaged / something is missing

Where do I find my Registration Number?

I lost my Registration Number

How do I access the registry entry online?

My Registration Number doesn’t work

How do I find my star with the Universe Star Finder App?

I can’t find my star in the app

AR doesn’t work — what can I do?

Will my star be visible in the night sky?

Registry Access & Finding Your Star

Can I change the name/date/dedication after ordering?

I found a typo on my certificate — what should I do?

Personalization Changes

In what currency will I be charged?

Gift vouchers are in USD — can I pay in my currency?

I need an invoice / receipt

Discount code not working

Billing, Currency & Invoices

Can I cancel my order?

I accidentally placed a duplicate order — what now?

Cancellations, Refunds & Duplicate Orders

Corporate & B2B orders (bulk gifts, campaigns, branding)

Corporate & B2B

Contact support (fastest way)

Contact Support

Customs, duties & import feesUpdated 2 months ago